Online Account Updates

Important announcement for pattersondental.com account holders

Some customers may need to take action to regain access to their online account

At Patterson, we are always looking for ways to improve cybersecurity and the online experience of our customers. As part of this, we have changed the way we manage login information on pattersondental.com.

As of September 21, 2022, all customers with pattersondental.com accounts are required to use a valid, working email address as their username when logging into the website. This is necessary to continue ordering from pattersondental.com.

Experiencing login issues after updating your user name with a valid email address?

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Additional improvements to security and your experience

As a pattersondental.com account holder, you may notice some additional changes to your account along with improvements to your online security and experience. You will:

  • Experience a more robust authentication process. This means that when you add an account, change your password or forget a password, you’ll receive a validation code that needs to be entered to complete those activities.
  • Be able to change your password or manage a forgotten password online without contacting the Patterson Technology Center (PTC) or an account administrator.
  • Have all your personal data encrypted to further strengthen your online identity protection.

How can you update your login username and regain access to your account?

To regain access to a pattersondental.com account, call 1.877.816.2871 and work with a representative at our Patterson Technology Center (PTC) to change your username to a valid email address

What if your username isn’t updated to a valid email address by September 21, 2022?

  • While you still can place orders with your Patterson Dental account team, you will no longer have access to your online pattersondental.com account for shopping lists, order histories, online invoices, promotions, formulary lists that can be viewed online, SDS information at your fingertips, and loyalty programs (where they are offered online).
     
  • To regain access to your pattersondental.com account, call 1.877.816.2871 and work with a representative at our Patterson Technology Center (PTC) to change your username to a valid email address.

Call us for more information or support with this change

1.877.816.2871