Strengthen your dental practice capabilities with software support and training

When you need software technical support, count on Patterson. We offer a variety of resources, including a team of certified product experts standing by to answer your questions and provide real-time, best-in-class support.
 
Through ongoing dental software training, sharpen your team’s skills, expand their knowledge, and boost their motivation. Experience the benefits as your staff applies what they learn to help your practice grow, become more efficient and – most importantly – provide improved patient care.

Live Customer Support

Get the help you need from our state-of-the-art support center

At the Patterson Technology Center (PTC), our team of certified product experts is ready to answer your questions through whichever channel works best for you.
 
Located in Effingham, Ill., the PTC resolves more than 90 percent of technical support calls during the initial call. If you ever need to contact the PTC, you’re assured prompt, professional attention.

  • Expert support through one toll-free number
  • Talk to a real person, not an automated system
  • Quick response time
  • US-based support

It is a reward to be able to help our customers and know that we make a difference in their day.
Matt Higgs, Product Support Expert

Your knowledgeable Patterson support team

With Patterson at your side, you don’t have to be an expert in technology. Lean on our expertise to resolve problems and identify solutions.

Get the support you need, when you need it

The entire team at the PTC, located in Effingham, Illinois, is dedicated to helping you get the most from your dental software and technology. Through our state-of-the-art support center, we respond through the channel that works best for you: phone, email, or live chat.

Hear from your peers about the value of the Patterson Technology Center

Drs. Mona Patel, Bryan Laskin, and Rich Rosenblatt describe why they lean on the Patterson Technology Center to help their practices thrive.
Technology Advisors

Learn from experts who understand your needs

Our technology advisors develop and deliver customized software training programs to meet your dental practice needs. They help you and your staff make the transition from your current and comfortable processes to doing the same tasks with Patterson technologies — while feeling happy about the change.

Our team is comprised of former hygienists, dental assistants, office managers, insurance coordinators, and other positions from the dental industry. Having walked in your shoes, we understand what you face in your day-to-day operations, and we use that knowledge to develop real-world training.

We strive to set our customers up for success by training new ways to leverage software and continuously improve.

Debra Nichols, Software Technology Advisor

Live Training

Learn through in-office or remote training

Get the most out of your software and increase team performance through ongoing, live training.

Continuous Learning

Use our extensive on-demand resources to sharpen software skills

Eaglesoft dental software knowledge base

Find everything from how-to videos, answers to common questions, and release documentation within this searchable learning portal, available 24/7.

Go to the learning portal

Eaglesoft tips and tricks eNewsletter

As a member of the Eaglesoft Service Club, receive our eNewsletter for ongoing Eaglesoft tips, training, and helpful information.

Sign up

Best practices for optimizing Eaglesoft dental software performance

Learn more

Questions about upgrading to the latest version of Eaglesoft?

Get answers

Questions about scheduler hours?

See answers

Eaglesoft software training videos

Take a deeper dive with our training videos and tutorials on billing and collections, scheduling and registration, and more.
 
Watch videos

Eaglesoft on-demand webinars

Find training at your fingertips with webinars on everything from easily and efficiently tracking patient referrals to charting and account adjustments.
Watch webinars

3 ways continuous practice management software training helps your dental office

See how investing in ongoing training can pay off in your practice when onboarding new employees and by keeping your team up to date.

Read article

Ready to begin your software journey?

Want to receive updates?

Need to set up software training?