Repair and Support

Get industry-leading technology support and repair services

Reassurance from start to finish

From the very beginning, we assist you with installation and implementation of your equipment and technology. Our knowledgeable staff guides you through every step of the installation process. And then, we keep going. If something goes wrong, you can rest assured that we’ll be there to help ­– in person, over the phone, or online.

Our extensive support infrastructure has evolved over 140 years of focusing on customer service. We take away the uncertainty of investing by providing you unlimited access to our unmatched repair and support network.

Get support
Local In-Office Technical Support

Keep your practice running smoothly with TechEdge

Our local branches are staffed with TechEdge service technicians, ensuring that technical support is just a phone call away. Whether you need equipment repair or preventive maintenance, our expert technicians will keep your practice running smoothly. You can count on us for:

  • Knowledgeable technicians trained by industry-leading manufacturers
  • Unbiased, trusted advisors
  • Prompt, on-time service
  • A team of parts coordinators and scheduling coordinators to meet your warranty requirements, installation and equipment needs
Find your local branch
Patterson Technology Center

Get the most from your dental technology

The entire team at the Patterson Technology Center (PTC), located in Effingham, Ill., is dedicated to helping you get the most from your dental technology. Through our state-of-the-art support center, we resolve more than 90% of support calls during the initial call; we also respond to email and chat support requests.

Benefits of the PTC

  • Industry’s most knowledgeable, highly skilled support specialists
  • Implementation services providing you with a smooth, worry-free transition, through data conversions and phone training
  • Comprehensive contact center
  • Ability to dispatch service technicians electronically
  • Access to resource rooms that house the exact equipment and technology that is being supported
  • Exceptionally high customer satisfaction rates
National Repair Center

Get help quickly

Small but important, handpieces and small equipment are vital to keeping your practice running well – and we walk you through repairs from start to finish. Our factory-trained technicians and knowledgeable coordinators at the Patterson National Repair Center handle everything quickly and efficiently. 
 

  • Comprehensive repair services
  • FREE shipping to the Patterson National Repair Center - order UPS 2nd Day Air prepaid handpiece boxes (item 083-0000) or ask your Patterson representative 
  • Handpieces and small equipment inspected, cleaned, repaired and returned promptly

Handpieces

Comprehensive repair services on handpieces from:
 

  • A-dec | W&H
  • KaVo
  • Midwest
  • Patterson
  • Star
  • And many other popular brands

Small equipment

We repair small equipment including:
 

  • Scalers
  • Curing Lights
  • Ultrasonic Cleaners
  • Handpieces
  • Lubrication Systems
  • Sterilizers

I just love working with Patterson. As someone who is on the cutting edge of technology I feel like I have someone who I can call if things don’t go as planned. Everyone at Patterson is very knowledgeable and it just makes my work life easier.


August de Oliveira, DDS | Los Angeles, California

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