Eaglesoft Upgrade

Upgrade to the latest version of Eaglesoft

This page is for Eaglesoft Service Club members who are ready to upgrade to the newest version of Eaglesoft.

Release Documentation

Answer 22724

Important information before upgrading to Eaglesoft 24.20

1. Confirm your Schick sensor compatibility with the new Schick sensor IOSS 3.0 integration in Eaglesoft 24.20 before completing the upgrade.
 

  • If you upgrade with incompatible sensor(s) you will no longer be able to acquire new images within Eaglesoft. If your sensor(s) are not compatible, please work with your Patterson salesperson on upgrading them. 

  • Dentsply Sirona is no longer supporting the integration in previous versions of Eaglesoft. To continue receiving technical support from Dentsply Sirona, you must be using a compatible sensor and complete the Eaglesoft 24.20 upgrade.
     

Check my sensor compatibility

 

2. Review your measurement tool usage. The measurement tool feature has been removed in Eaglesoft version 24.00 and above. Alternative options include enrolling in Pearl Second Opinion or discussing with your Patterson salesperson if Sidexis is a good option for your practice. 

What’s new in Eaglesoft 24.20?

New Dentsply Sirona IOSS 3.0 integration for Schick sensor customers

This integration introduces a seamless auto-advance interface to enhance the efficiency of intraoral image capturing. It also brings significant improvements in cybersecurity, connectivity, and overall system performance, ensuring optimal operational efficiency for dental practices using Schick sensors.

View list of compatible sensors, next steps, and more details on the Dentsply Sirona technical support change. View now

Sensor compatibility: Before upgrading to Eaglesoft 24.20, you must confirm that your sensor is compatible with the new IOSS 3.0 integration. If you upgrade with an incompatible sensor, you will no longer be able to acquire new images within Eaglesoft.  

Change in Dentsply Sirona technical support: Effective 12/31/2024, Dentsply Sirona will no longer provide technical support on the CDR DICOM interface used in Eaglesoft versions prior to 24.20.  

New smart code logic for anterior or posterior CDT codes 

Send more accurate claims and get paid faster by setting up smart codes in Eaglesoft for anterior or posterior teeth.

View Eaglesoft 24.20 new features guide

Before installing the upgrade, please complete the following:

  1. If you are a Schick sensor customer, confirm that your sensor is compatible with the new IOSS 3.0 integration before completing the upgrade. View a list of compatible sensors and next steps.

  1. Determine a measurement tool replacement if needed. View more information on the measurement tool removal and replacement options.

  1. Confirm that your computer meets our hardware requirements.

  1. Consult with your hardware provider to confirm Windows Updates are current and reboot. This is to avoid any delays during installation.

  1. Review third party integration compatibility to verify you are using authorized integration providers and verify, for any Vendor Direct Solution you use, if an update to the integration product is needed with the latest Eaglesoft version.

  1. Confirm you meet our version requirements before installing or upgrading.

  1. Obtain your Eaglesoft license number. Contact us if you need a copy.

  1. Back up your data.

  1. Schedule your installation after business hours when patients are not being seen. Upgrade time can vary based on current version, server speed, size of database, etc.

  1. Download the install.

Eaglesoft version 24.20 installation guide

Refer to Answer 22724 to learn more about new features, review detailed upgrade instructions and access the installation link.

View Answer 22724

Installing on multiple computers

View information and instructions for installing the upgrade on multiple computers.
 

 
 

Download prior versions of Eaglesoft

Refer to Answer 23400 to view information related to prior Eaglesoft releases, including new features, installation guides and download links.

View Answer 23400

Digital integration downloads

If you are installing Eaglesoft on a new workstation use the download links below to install additional digital integrations you may need.

Schick/Sirona
Instrumentarium
Soredex

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