Your Expert Team
Support for every step of your journey
When you’re looking for new equipment and technology – whether you are opening a new practice, or are in the market for an upgrade – it pays to have good people in your corner. That’s why at Patterson, we’ve established a team of experts to guide your end-to-end experience, from interest to installation, with unmatched service and support. Learn how each team member is uniquely equipped to help you make smart, informed decisions for your practice.
Your Territory Representative is a local advocate, with eyes and ears on the industry to connect you with new opportunities that elevate patient care. With a “practice partner” mindset, they have a keen understanding of your business goals, and provide insights on how to leverage technology, products and services to reach them.
Acting as a mentor and a guide, your Equipment Specialist is the primary resource in not only new practice build-outs or remodels, but also new investments and upgrades. Equal parts consultant and product expert, they will have your stated goals in mind as you acquire the equipment and technology to bring your patient care philosophy to life.
While you consider ways to differentiate your practice, your CAD/CAM Specialist will help to explore the possibilities, and determine which solutions are the best fit. As the product expert, they are able to understand your aspirations, and source technology that can deliver the efficiency and innovation you’re after – both now, and into the future.
At Patterson, your Technology Advisor knows each tool inside and out, and can steer you through everything from data conversion to on-site training and onboarding. As the authority, they can show you how to use equipment and technology to build efficiencies into every patient and third-party interaction.
The General Manager at your Patterson branch is responsible for communicating vision, delivering insight, and establishing a strong customer service culture. As the main support for every local effort, they are dedicated to your success, and ultimately accountable for your comprehensive experience.
Your local Service Technician is committed to minimizing equipment downtime, and possesses the experience and skill to deliver. With a mind for maintenance, they’ll not only find and implement a solution, they can advise you on best practices to ensure you get the most out of your investment.
Customer Service Representative
When you connect with a Customer Service Representative, you’ll get more than an answer to your question – you’ll get a helping hand. Whether you are engaged in online chat, email, or over the phone, each inquiry will be met with the insight you need to move forward with confidence.